Multi-client operations
Separate campaigns, queues, reports, workflows, and service rules while keeping supervisors in control of the full operation.
JoCall for BPOs and outsourced CX operations
Premium Cloud Contact Center for BPOs
Run voice, WhatsApp, chat, SMS, video, CRM, ticketing, routing, QA, and analytics from one secure cloud platform. JoCall helps outsourced contact centers launch client campaigns faster, give agents one workspace, and deliver premium customer experience at BPO-friendly pricing.
360customer context for agents
Multiclient and campaign ready
AIspeech insight and QA support
Client campaigns
Active operations
Retail supportVoice + WhatsApp
94%Banking careSecure service queue
91%Sales campaignOutbound + CRM
83%SLA91%
FCR76%
QA68%
Built for the BPO operating model
Control every client campaign from one premium CX platform
BPOs need more than call handling. They need fast tenant setup, multi-client visibility, quality assurance, supervisor control, flexible workflows, and pricing that works for outsourced operations.
Smart routing and SLAs
Route calls and digital conversations by skill, priority, language, business hours, campaign, and client service level.
Quality and coaching
Use recording, monitoring, whisper, barge-in, QA review, and speech insights to improve every agent and campaign.
One platform. Full BPO delivery.
Give agents, supervisors, and clients the visibility they expect
JoCall combines contact center operations, digital channels, CRM, ticketing, analytics, and AI-powered insight in one workspace.
Omnichannel service
Voice, video, chat, SMS, WhatsApp, and web calling in one operational view.
CRM and ticketing
Keep customer data, tickets, notes, and follow-ups connected to every interaction.
Supervisor dashboards
Track live queues, agent status, SLA, abandoned calls, and campaign performance.
AI speech insights
Analyze conversations for sentiment, quality, intent, coaching, and compliance signals.
BPO outcomes
Designed to help outsourced teams win and retain clients
Launch queues, channels, users, workflows, and reports without heavy infrastructure projects.
Reduce tool switching with calls, customer context, tickets, and follow-up actions in one place.
Monitor queues and route demand before missed calls, long waits, or escalation gaps hurt service.
Give customers measurable visibility into campaign performance, quality, and customer experience.
Why BPOs choose JoCall
Premium capability with a commercial model built for outsourcing
JoCall gives BPOs the platform depth of a serious cloud contact center while keeping deployment practical, agent adoption simple, and pricing aligned with outsourced operations.
✓Special packages for BPOs and outsourced call centers
✓Flexible cloud, private hosted, and dedicated deployment options
✓Secure WebRTC calling directly from the browser
✓Integrations with CRM, ticketing, ERP, and custom workflows
✓Real-time supervisor tools and analytics
✓Managed by TeleFinity contact center expertise
Special pricing for BPOs
Ready to upgrade your outsourcing capabilities with JoCall?
Talk to JoCall about tailored BPO packages, campaign requirements, deployment model, integrations, and pricing that supports your client delivery model.