Main Features

Cloud-based

Our cloud contact center provides a scalable and flexible infrastructure that seamlessly adapts to your business needs, reducing the need for expensive physical hardware and maintenance costs.

Browser as a Phone

Enables real-time audio and video communication right within your browser, eliminating the need for additional software installations or complex setups, accessible from anywhere.

Skill-Based Routing

Smart routing capabilities ensure that incoming calls are directed to the most qualified agent based on their skills and expertise. By matching customer queries with the right agent, you increase first-call resolution rates.

Video Calls

Enhance your contact center with video capabilities! Enter a world where face-to-face interactions foster trust, expedite query resolution, and strengthen customer bonds. Experience real-time solutions combined with the closeness of in-person chats, all within the digital domain.

SMS Messaging

Send SMS directly from the phone interface. Harness the power of pre-defined templates for consistent, rapid messaging. Streamline communications, engage with customers effectively, and provide a seamless experience, all within a single platform

Multi-Language Support

The application supports both English and Arabic in its interface, ensuring a more comfortable and personalized user experience. This bilingual support underscores its commitment to inclusivity and global connectivity

APIs & Integration

Every business has unique needs. Recognizing this, our solution provides APIs that allow you to integrate our cloud contact center with other enterprise systems. This customization ensures that your communication platform is tailored to your specific operational needs and enhances interoperability.

Call Recording

Call recording and monitoring features provide comprehensive coverage of all customer interactions. Recorded calls are invaluable for training purposes, quality assurance, compliance and enhancing business operations and customer service.

IVR

Our advanced Interactive Voice Response (IVR) system allows customers to navigate through voice prompts and resolve their common queries without any human intervention. IVR significantly reduces the time taken to reach the right department or agent, improving customer service efficiency.

Auto-Dialer

Say goodbye to manual dialing and hello to efficiency. Automate calls, optimize agent time, and connect faster with clients. Boost productivity, reduce errors, and engage at lightning speed. With Auto-Dialer, every second counts. Dial smarter, not harder!

Social Media

Effortlessly connect with your customers via Facebook and WhatsApp. Our unified interface streamlines all communications, offering a simplified yet effective engagement platform, tailored for a digital age.

Web-Trunk

Experience boundless communication with Web-Trunk! Seamlessly link diverse systems and expand your connectivity reach. Enjoy the benefits of reduced costs, enhanced scalability, and smooth integrations.

Unmatched Security

Our cutting-edge end-to-end encryption ensures your audio, video, chat and other interactions remain private and protected, guaranteeing a worry-free communication experience.

Whisper Coaching

The whisper coaching feature allows supervisors to guide agents during live calls without the customer knowing. This real-time coaching helps agents handle difficult situations, improves their performance, and enhances the quality of customer interactions.

ACD

The Automated Call Distribution (ACD)_ feature intelligently manages incoming calls and distributes them to available agents based on pre-set rules, reducing customer wait times and maximizing agent productivity.