BY USING THE CLOUD SERVICES OR OTHERWISE ACCEPTING THIS AGREEMENT, YOU AGREE TO FOLLOW AND BE BOUND BY THE TERMS AND CONDITIONS OF THIS AGREEMENT. IF YOU ARE ENTERING INTO THIS AGREEMENT ON BEHALF OF A COMPANY OR OTHER LEGAL ENTITY, YOU REPRESENT THAT YOU HAVE THE AUTHORITY TO BIND SUCH ENTITY TO THE TERMS AND CONDITIONS OF THIS AGREEMENT AND, IN SUCH EVENT, “YOU” AND “YOUR” AS USED IN THIS AGREEMENT SHALL REFER TO SUCH ENTITY, IF YOU DO NOT HAVE SUCH AUTHORITY, OR IF YOU DO NOT AGREE IF YOU ARE ENTERING INTO THIS AGREEMENT ON BEHALF OF A COMPANY OR OTHER LEGAL ENTITY, YOU REPRESENT THAT YOU HAVE THE AUTHORITY TO BIND SUCH ENTITY TO THE TERMS AND CONDITIONS OF THIS AGREEMENT AND, IN SUCH EVENT, “YOU” AND “YOUR” AS USED IN THIS AGREEMENT TO ALL THE TERMS AND CONDITIONS IN THIS AGREEMENT.

1.     AGREEMENT DEFINITIONS

• “Auto Renew” or “Auto-Renewal” is the process by which the Services Period of certain Cloud Services under an order is automatically extended for an additional Services Period unless such Services are otherwise terminated in accordance with the terms of the order or this Agreement. The Service Specifications incorporated into Your order define which Cloud Services are eligible for Auto Renewal as well as any terms applicable to any such
• “Cloud Services” means, collectively, the TeleFinity cloud services listed in Your order and defined in the Service Specifications. The term “Cloud Services” does not include Professional
• “Data Center Region” refers to the geographic region in which the Services Environment is physically located. The Data Center Region applicable to the Cloud Services is set forth in Your
• “Professional Services” means, collectively, the consulting and other professional Services which You have ordered. Professional Services include any deliverables described in Your order and delivered by TeleFinity to You under the order. The term “Professional Services” does not include Cloud
• “Separately Licensed Third-Party Technology” refers to third party technology that is licensed under Separate Terms and not under the terms of this
• “Services” means, collectively, both the Cloud Services and Professional Services that You have
• “Services Environment” refers to the combination of hardware and software components owned, licensed, or managed by TeleFinity to which TeleFinity grants You and Your Users access as part of the Cloud Services which You have ordered. As applicable and subject to the terms of this Agreement and Your order, Third Party Content, Your Content, and Your Applications may be hosted in the Services Environment.
• “Services Period” refers to the period of time for which You ordered Cloud Services as specified in Your order.
• “Third Party Content” means all text, files, images, graphics, illustrations, information, data, audio, video, photographs, and other content and material, in any format, that are obtained or derived from third-party sources outside of TeleFinity and made available to You through, within, or in conjunction with Your use of, the Cloud Services. Examples of Third Party Content include data feeds from social network services, rss feeds from blog posts, and data libraries and dictionaries. Third Party Content does not include Separately Licensed Third Party
• “Users” means those employees, contractors, and end-users, as applicable, authorized by You or on Your behalf to use the Cloud Services in accordance with this Agreement and Your
• “You” and “Your” refers to the individual or entity that has executed this
• “Your Applications” means all software programs that You or Your Users provide and load onto, or create using, any TeleFinity “platform-as-a-service” or “infrastructure-as-a-service” or “software-as-a-service” Cloud Services. Services under this Agreement, including TeleFinity Services Environments, TeleFinity intellectual property, and all derivative works thereof, do not fall within the meaning of the term “Your Applications.”
• “Your Content” means all text, files, images, graphics, illustrations, information, data (including Personal Data as that term is defined in the Data Processing Agreement for TeleFinity Cloud Services described in Section 10.2 below), audio, video, photographs and other content and material (other than Your Applications), in any format, provided by You or Your Users that reside in, or run on or through, the Services

2.     TERM OF AGREEMENT

This Agreement is valid for the order which this Agreement accompanies. This Agreement may also be referenced for any purchase that increases the quantity of the original Services ordered (e.g., additional Users), for any Cloud Services options offered by TeleFinity for the original Services ordered, and for any renewal or Auto-Renewal of the Services Period of the original order.

3.     RIGHTS GRANTED

• For the duration of the Services Period and subject to Your payment obligations, and except as otherwise set forth in this Agreement or Your order, You have the non-exclusive, non-assignable, royalty-free, worldwide limited right to access and use the Services that You ordered, including anything developed by TeleFinity and delivered to You as part of the Services, solely for Your internal business operations and subject to the terms of this Agreement and Your order, including the Service Specifications. You may allow Your Users to use the Services for this purpose, and You are responsible for Your Users’ compliance with this Agreement and the
• You do not acquire under this Agreement any right or license to use the Services, including the TeleFinity Services Environment, in excess of the scope and/or duration of the Services stated in Your order. Upon the end of the Services ordered, Your right to access and use the Services will terminate.
• To enable TeleFinity to provide You and Your Users with the Services, You grant TeleFinity the right to use, process and transmit, in accordance with this Agreement and Your order, Your Content and Your Applications for the duration of the Services Period plus any additional post-termination period during which TeleFinity provides You with access to retrieve an export file of You Content and Your Applications.
• Except as otherwise expressly set forth in Your order for certain Cloud Services offerings (e.g., a private cloud hosted at Your facility), you acknowledge that TeleFinity has no delivery obligation for TeleFinity Programs and will not ship copies of such programs to You as part of the Services.
• The Services may contain or require the use of Separately Licensed Third Party Technology. You are responsible for complying with the Separate Terms specified by TeleFinity that govern your use of Separately Licensed Third Party Technology. TeleFinity may provide certain notices to You in the Service Specifications, Program Documentation, readme, or notice files in connection with such Separately Licensed Third Party Technology. The third-party owner, author or provider of such Separately Licensed Third Party Technology retains all ownership and intellectual property rights in and to such Separately Licensed Third Party Technology.
• As part of certain Cloud Services offerings, TeleFinity may provide You with access to Third Party Content within the Services Environment. The type and scope of any Third Party Content is defined in the Service Specifications applicable to Your order. The third-party owner, author or provider of such Third Party Content retains all ownership and intellectual property rights in and to that content, and Your rights to use such Third Party Content are subject to, and governed by, the terms applicable to such content as specified by such third party owner, author or provider.

4.     OWNERSHIP AND RESTRICTIONS

• You retain all ownership and intellectual property rights in and to Your Content and Your Applications. TeleFinity or its licensors retain all ownership and intellectual property rights to the Services, including TeleFinity Applications, and derivative works thereof, and to anything developed or delivered by or on behalf of TeleFinity under this Agreement.
• You may not, or cause or permit others to:

1. remove or modify any program markings or any notice of TeleFinity’ s or its licensors’ proprietary rights;
2. make the programs or materials resulting from the Services (excluding Your Content) available in any manner to any third party for use in the third party’s business operations (unless such access is expressly permitted for the specific Services You have acquired);
3. modify, make derivative works of, disassemble, decompile, or reverse engineer any part of the Services (the foregoing prohibition includes but is not limited to review of data structures or similar materials produced by programs), or access or use the Services in order to build or support, and/or assist a third party in building or supporting, products or Services competitive to TeleFinity;
4. perform or disclose any benchmark or performance tests of the Services, without TeleFinity’s prior written consent;
5. perform or disclose any of the following security testings of the Services Environment or associated infrastructure without TeleFinity’s prior written consent: network discovery, port and service identification, vulnerability scanning, password cracking, remote access testing, or penetration testing; and
6. license, sell, rent, lease, transfer, assign, distribute, display, host, outsource, disclose, permit timesharing or service bureau use, or otherwise commercially exploit or make the Services, Services Environments or materials available, to any third party, other than as expressly permitted under the terms of the applicable order.
   • The rights granted to You under this Agreement are also conditioned on the following:
7. except as expressly provided herein or in Your order, no part of the Services may be copied, reproduced, distributed, republished, downloaded, displayed, posted or transmitted in any form or by any means, including but not limited to electronic, mechanical, photocopying, recording, or other means; and
8. You make every reasonable effort to prevent unauthorized third parties from accessing the Services.

5.     SERVICE SPECIFICATIONS

• The Services are subject to and governed by Service Specifications applicable to Your order. Service Specifications may define provisioning and management processes applicable to the Services (such as capacity planning), types and quantities of system resources (such as storage allotments), functional and technical aspects of the TeleFinity Platform, as well as any Services deliverables. You acknowledge that the use of the Services in a manner not consistent with the Service Specifications may adversely affect Services performance and/or may result in additional fees. If the Services permit You to exceed the ordered quantity (e.g., soft limits on counts for Users, sessions, storage, etc.), then You are responsible for promptly purchasing additional quantity to account for Your excess usage. For any month that You do not promptly purchase such additional quantity, TeleFinity may require You to pay, in addition to the fees for the additional quantity, an excess usage fee for those Services equivalent to 10% of the total fees for the month in which such excess usage
• TeleFinity may make changes or updates to the Services (such as infrastructure, security, technical configurations, application features, etc.) during the Services Period, including to reflect changes in technology, industry practices, patterns of system use, and availability of Third Party Content. The Service Specifications are subject to change at TeleFinity’s discretion; however, TeleFinity changes to the Service Specifications will not result in a material reduction in the level of performance or availability of the applicable Services provided to You for the duration of the Services Period.
• Your order may specify the Data Center Region in which Your Services Environment will reside. As described in the Service Specifications and to the extent applicable to the Cloud Services that You have ordered, TeleFinity will provide production environments in the Data Center Region if stated in Your order. TeleFinity and its affiliates may perform certain aspects of Cloud Services, such as service administration and support, as well as other Services (including Professional Services, backup, and disaster recovery), from locations and/or through use of subcontractors, worldwide.

6.     USE OF THE SERVICES

• You are responsible for identifying and authenticating all Users, for approving access by such Users to the Services, for controlling against unauthorized access by Users, and for maintaining the confidentiality of usernames, passwords, and account information. By federating or otherwise associating Your and Your Users’ usernames, passwords, and accounts with TeleFinity, You accept responsibility for the timely and proper termination of user records in Your local (intranet) identity infrastructure or on Your local computers. TeleFinity is not responsible for any harm caused by Your Users, including individuals who were not authorized to have access to the Services but who were able to gain access because usernames, passwords or accounts were not terminated on a timely basis in Your local identity management infrastructure or Your local computers. You are responsible for all activities that occur under Your and Your Users’ usernames, passwords or accounts or as a result of Your or Your Users’ access to the Services, and agree to notify TeleFinity immediately of any unauthorized
• You agree not to use or permit use of the Services, including by uploading, emailing, posting, publishing or otherwise transmitting any material, including Your Content, Your Applications and Third Party Content, for any purpose that may (a) menace or harass any person or cause damage or injury to any person or property, (b) involve the publication of any material that is false, defamatory, harassing or obscene, (c) violate privacy rights or promote bigotry, racism, hatred or harm, (d) constitute unsolicited bulk e-mail, “junk mail”, “spam” or chain letters; (e) constitutes an infringement of intellectual property or other proprietary rights, or (f) otherwise violate applicable laws, ordinances or regulations. In addition to any other rights afforded to TeleFinity under this Agreement, TeleFinity reserves the right but has no obligation, to take remedial action if any material violates the foregoing restrictions, including the removal or disablement of access to such material. TeleFinity shall have no liability to You in the event that TeleFinity takes such action. You shall have sole responsibility for the accuracy, quality, integrity, legality, reliability, appropriateness, and ownership of all of Your Content and Your Applications. You agree to defend and indemnify TeleFinity against any claim arising out of a violation of Your obligations under this section.
• You are required to accept all patches, bug fixes, updates, upgrades, new releases, enhancements, new features, maintenance and service packs (collectively, “Patches”) necessary for the proper function and security of the Services, as such Patches are generally released by TeleFinity as described in the Service Specifications. Except for emergency or security-related maintenance activities, TeleFinity will coordinate with You the scheduling of application of Patches, where possible, based on TeleFinity’s next available standard maintenance window.

7.     FEES AND TAXES

• All fees payable to TeleFinity are due within 30 days from the invoice date. Once placed, Your order is non- cancelable, and the sums paid nonrefundable, except as provided in this Agreement or Your order. You will pay any sales, value-added, or other similar taxes imposed by applicable law that TeleFinity must pay based on the Services You ordered, except for taxes based on TeleFinity’s income. Also, You will reimburse TeleFinity for reasonable expenses related to providing any Professional Services. Fees for Services listed in an order are exclusive of taxes and expenses.
• You understand that You may receive multiple invoices for the Services You ordered.
• You agree and acknowledge that You have not relied on the future availability of any Services, programs or updates in entering into the payment obligations in Your order; however, the preceding does not relieve TeleFinity of its obligation during the Services Period to deliver Services that You have ordered per the terms of this Agreement.
• All prices listed are in US Dollars (USD)

8.     SERVICES PERIOD; END OF SERVICES

• Services provided under this Agreement shall be provided for the Services Period defined in Your order unless earlier suspended or terminated in accordance with this Agreement or the order. Cloud Services that are ordered will Auto Renew for additional Services Periods unless (i) You provide TeleFinity with written notice no later than thirty (30) days prior to the end of the applicable Services Period of your intention not to renew such Cloud Services, or (ii) TeleFinity provides You with written notice no later than ninety (90) days prior to the end of the applicable Services Period of its intention not to renew such Cloud Services.
• Upon the end of the Services, You no longer have rights to access or use the Services, including the associated TeleFinity Services Environments; however, at Your request, and for a period of up to 30 days after the end of the applicable Services, TeleFinity will make available to You Your Content as existing in the Services Environment on the date of termination. At the end of such 30 days period, and except as may be required by law, TeleFinity will delete or otherwise render inaccessible any of Your Content that remains in the Services Environment.
• TeleFinity may temporarily suspend Your password, account, and access to or use of the Services if You or Your Users violate any provision within the ‘Rights Granted’, ‘Ownership and Restrictions’, ‘Fees and Taxes’, ‘Use of the Services’ of this Agreement, or if in TeleFinity’s reasonable judgment, the Services
• or any component thereof are about to suffer a significant threat to security or functionality. TeleFinity will provide advance notice to You of any such suspension in TeleFinity’s reasonable discretion based on the nature of the circumstances giving rise to the suspension. TeleFinity will use reasonable efforts to re-establish the affected Services promptly after TeleFinity determines, in its reasonable discretion, that the situation giving rise to the suspension has been cured; however, during any suspension period, TeleFinity will make available to You Your Content as existing in the Services Environment on the date of suspension. TeleFinity may terminate the Services under an order if any of the foregoing causes of suspension is not cured within 30 days after TeleFinity’s initial notice thereof. Any suspension or termination by TeleFinity under this paragraph shall not excuse You from Your obligation to make payment(s) under this Agreement.
• If either of us breaches a material term of this Agreement and fails to correct the breach within 30 days of written specification of the breach, then the breaching party is in default, and the non-breaching party may terminate the order under which the breach occurred. If TeleFinity terminates the order as specified in the preceding sentence, You must pay within 30 days all amounts that have accrued prior to such termination, as well as all sums remaining unpaid for the Services ordered under this Agreement plus related taxes and expenses. Except for nonpayment of fees, the non-breaching party may agree in its sole discretion to extend the 30 days period for so long as the breaching party continues reasonable efforts to cure the breach. You agree that if You are in default under this Agreement, You may not use those Services ordered.
• Provisions that survive termination or expiration of this Agreement are those relating to limitation of liability, infringement indemnity, payment, and others which by their nature are intended to survive.

9.     NONDISCLOSURE

• By virtue of this Agreement, the parties may have access to information that is confidential to one another (“Confidential Information”). We each agree to disclose only information that is required for the performance of obligations under this Agreement. Confidential information shall be limited to the terms and pricing under this Agreement, Your Content residing in the Services Environment, and all information clearly identified as confidential at the time of disclosure.
• A party’s Confidential Information shall not include information that: (a) is or becomes a part of the public domain through no act or omission of the other party; (b) was in the other party’s lawful possession prior to the disclosure and had not been obtained by the other party either directly or indirectly from the disclosing party; (c) is lawfully disclosed to the other party by a third party without restriction on the disclosure, or (d) is independently developed by the other party.
• We each agree not to disclose each other’s Confidential Information to any third party other than as set forth in the following sentence for a period of three years from the date of the disclosing party’s disclosure of the Confidential Information to the receiving party; however, TeleFinity will hold Your Confidential Information that resides within the Services Environment in confidence for as long as such information resides in the Services Environment. We each may disclose Confidential Information only to those employees, agents, or subcontractors who are required to protect it against unauthorized disclosure in a manner no less protective than required under this Agreement. TeleFinity will protect the confidentiality of Your Content residing in the Services Environment in accordance with the TeleFinity security practices defined as part of the Service Specifications applicable to Your order. In addition, Your Personal Data will be treated in accordance with the terms of Section 10 below. Nothing shall prevent either party from disclosing the terms or pricing under this Agreement or orders placed under this Agreement in any legal proceeding arising from or in connection with this Agreement or from disclosing the Confidential Information to a governmental entity as required by law.

10.  DATA PROTECTION

• TeleFinity will act as a data processor and will act on Your instruction concerning the treatment of Your Personal Data residing in the Services Environment, as specified in this Agreement. You agree to provide any notices and obtain any consents related to Your use of the Services and TeleFinity’s provision of the Services, including those related to the collection, use, processing, transfer, and disclosure of Personal Data.
• The Service Specifications applicable to Your order define the administrative, physical, technical, and other safeguards applied to Your Content residing in the Services Environment, and describe other aspects of system management applicable to the Services. You are responsible for any security vulnerabilities, and the consequences of such vulnerabilities, arising from Your Content and Your Applications, including any viruses, Trojan horses, worms or other programming routines contained in Your Content or Your Applications that could limit or harm the functionality of a computer or that could damage, intercept or expropriate data.
• If available, you may purchase, or maybe required to purchase, additional Services from TeleFinity (e.g., Payment Card Industry Compliance Services) to address particular data protection requirements applicable to Your business or Your Content.

11.  WARRANTIES, DISCLAIMERS, AND EXCLUSIVE REMEDIES

• TeleFinity warrants that it will perform (i) Cloud Services in all material respects as described in the Service Specifications, and (ii) Professional Services in a professional manner in accordance with the Service Specifications. If the Services provided to You were not performed as warranted, You must promptly provide written notice to TeleFinity that describes the deficiency in the Services (including, as applicable, the service request number notifying TeleFinity of the deficiency in the Services).
• TELEFINITY DOES NOT GUARANTEE THAT (A) THE SERVICES WILL BE PERFORMED ERROR-FREE OR UNINTERRUPTED, OR THAT TELEFINITY WILL CORRECT ALL SERVICES ERRORS, (B) THE SERVICES WILL OPERATE IN COMBINATION WITH YOUR CONTENT OR YOUR APPLICATIONS, OR WITH ANY OTHER HARDWARE, SOFTWARE, SYSTEMS OR DATA NOT PROVIDED BY TELEFINITY, AND (C) THE SERVICES WILL MEET YOUR REQUIREMENTS, SPECIFICATIONS OR EXPECTATIONS. YOU ACKNOWLEDGE THAT TELEFINITY DOES NOT CONTROL THE TRANSFER OF DATA OVER COMMUNICATIONS FACILITIES, INCLUDING THE INTERNET, AND THAT THE SERVICES MAY BE SUBJECT TO LIMITATIONS, DELAYS, AND OTHER PROBLEMS INHERENT IN THE USE OF SUCH COMMUNICATIONS FACILITIES. TELEFINITY IS NOT RESPONSIBLE FOR ANY DELAYS, DELIVERY FAILURES, OR OTHER DAMAGE RESULTING FROM SUCH PROBLEMS. TELEFINITY IS NOT RESPONSIBLE FOR ANY ISSUES RELATED TO THE PERFORMANCE, OPERATION OR SECURITY OF THE SERVICES THAT ARISE FROM YOUR CONTENT, YOUR APPLICATIONS OR THIRD PARTY CONTENT. TELEFINITY DOES NOT MAKE ANY REPRESENTATION OR WARRANTY REGARDING THE RELIABILITY, ACCURACY, COMPLETENESS, CORRECTNESS, OR USEFULNESS OF THIRD-PARTY CONTENT, AND DISCLAIMS ALL LIABILITIES ARISING FROM OR RELATED TO THIRD PARTY CONTENT.
• FOR ANY BREACH OF THE SERVICES WARRANTY, YOUR EXCLUSIVE REMEDY AND TELEFINITY’S ENTIRE LIABILITY SHALL BE THE CORRECTION OF THE DEFICIENT SERVICES THAT CAUSED THE BREACH OF WARRANTY, OR, IF TELEFINITY CANNOT SUBSTANTIALLY CORRECT THE DEFICIENCY IN A COMMERCIALLY REASONABLE MANNER, YOU MAY END THE DEFICIENT SERVICES, AND TELEFINITY WILL REFUND TO YOU THE FEES FOR THE TERMINATED SERVICES THAT YOU PRE-PAID TO TELEFINITY FOR THE PERIOD FOLLOWING THE EFFECTIVE DATE OF TERMINATION.
• TO THE EXTENT NOT PROHIBITED BY LAW, THESE WARRANTIES ARE EXCLUSIVE, AND THERE ARE NO OTHER EXPRESS OR IMPLIED WARRANTIES OR CONDITIONS INCLUDING FOR SOFTWARE, HARDWARE, SYSTEMS, NETWORKS OR ENVIRONMENTS OR FOR MERCHANTABILITY, SATISFACTORY QUALITY AND FITNESS FOR A PARTICULAR PURPOSE.

12.  LIMITATION OF LIABILITY

NEITHER PARTY SHALL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, PUNITIVE, OR CONSEQUENTIAL DAMAGES, OR ANY LOSS OF REVENUE OR PROFITS (EXCLUDING FEES UNDER THIS AGREEMENT), DATA, OR DATA USE. TELEFINITY’S MAXIMUM LIABILITY FOR ALL DAMAGES ARISING OUT OF OR RELATED TO THIS AGREEMENT OR YOUR ORDER, WHETHER IN CONTRACT OR TORT OR OTHERWISE, SHALL IN NO EVENT EXCEED, IN THE AGGREGATE, THE TOTAL AMOUNTS ACTUALLY PAID TO TELEFINITY FOR THE SERVICES UNDER THE ORDER THAT IS THE SUBJECT OF THE CLAIM IN THE TWELVE (1) MONTH PERIOD IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO SUCH CLAIM LESS ANY REFUNDS OR CREDITS RECEIVED BY YOU FROM TELEFINITY UNDER SUCH ORDER.

13.  INDEMNIFICATION

• Subject to the terms of this Section 13 (Indemnification), if a third party makes a claim against either You or TeleFinity (“Recipient” which may refer to You or TeleFinity depending upon which party received the Material), that any information, design, specification, instruction, software, service, data, hardware, or material (collectively, “Material”) furnished by either You or TeleFinity (“Provider” which may refer to You or TeleFinity depending on which party provided the Material) and used by the Recipient infringes the third party’s intellectual property rights, the Provider, at the Provider’s sole cost and expense, will defend the Recipient against the claim and indemnify the Recipient from the damages, liabilities, costs and expenses awarded by the court to the third party claiming infringement or the settlement agreed to by the Provider, if the Recipient does the following:

1. notifies the Provider promptly in writing, not later than 30 days after the Recipient receives notice of the claim (or sooner if required by applicable law);
2. gives the Provider sole control of the defense and any settlement negotiations; and
3. gives the Provider the information, authority, and assistance the Provider needs to defend against or settle the claim.
   • If the Provider believes or it is determined that any of the Material may have violated a third party’s intellectual property rights, the Provider may choose to either modify the Material to be non-infringing (while substantially preserving its utility or functionality) or obtain a license to allow for continued use, or if these alternatives are not commercially reasonable, the Provider may end the license for, and require return of, the applicable Material and refund any unused, prepaid fees the Recipient may have paid to the other party for such Material. If such return materially affects TeleFinity’s ability to meet its obligations under the relevant order, then TeleFinity may, at its option and upon 30 days prior written notice, terminate the order.
   • The Provider will not indemnify the Recipient if the Recipient (a) alters the Material or uses it outside the scope of use identified in the Provider’s user or program documentation or Service Specifications, (b) uses a version of the Material which has been superseded, if the infringement claim could have been avoided by using an unaltered current version of the Material which was made available to the Recipient, or (c) continues to use the applicable Material after the end of the license to use that Material. The Provider will not indemnify the Recipient to the extent that an infringement claim is based upon any information, design, specification, instruction, software, service, data, hardware or material not furnished by the Provider. TeleFinity will not indemnify You for any portion of an infringement claim that is based upon the combination of any Material with any products or Services not provided by TeleFinity. TeleFinity will not indemnify You to the extent that an infringement claim is based on Third Party Content or any Material from a third party portal or other external sources that is accessible to You within or from the Services (e.g., a social media post from a third party blog or forum, a third party Web page accessed via a hyperlink, etc.). TeleFinity will not indemnify You for infringement caused by Your actions against any third party if the Services as delivered to You and used in accordance with the terms of this Agreement would not otherwise infringe any third-party intellectual property rights. TeleFinity will not indemnify You for any intellectual property infringement claim(s) known to You at the time Services rights are obtained.
   • The term “Material” defined above does not include Separately Licensed Third-Party Technology. Solely with respect to Separately Licensed Third Party Technology that is part of or is required to use the Cloud Services and that is used: (a) in unmodified form; (b) as part of or as required to use the Cloud Services; and (c) in accordance with the usage grant for the relevant Cloud Services and all other terms and conditions of this Agreement, TeleFinity will indemnify You for infringement claims for Separately Licensed Third Party Technology to the same extent as TeleFinity is required to provide infringement indemnification for Materials under the terms of the Agreement.
   • This Section 13 provides the parties’ exclusive remedy for any infringement claims or damages.

14.  THIRD PARTY WEB SITES, CONTENT, PRODUCTS AND SERVICES

• The Services may enable You to link to, transmit Your Content to, or otherwise access, other Web sites, content, products, services, and information of third parties. TeleFinity does not control and is not responsible for such Web sites or any such content , products, services and information accessible from or provided through the Services, and You bear all risks associated with access to and use of such Web sites and third party content, products, services and information.
• Any Third-Party Content made accessible by TeleFinity in or through the Services Environment is provided on an “as-is” and “as available” basis without any warranty of any kind. Third-Party Content may be indecent, offensive, inaccurate, infringing or otherwise objectionable or unlawful, and You acknowledge that TeleFinity is not responsible for and under no obligation to control, monitor or correct Third Party Content; however, TeleFinity reserves the right to take remedial action if any such content violates applicable restrictions under Section 6.2 of this Agreement, including the removal of, or disablement of access to, such content.
• You acknowledge that: (i) the nature, type, quality and availability of Third-Party Content may change at any time during the Services Period, and (ii) features of the Services that interoperate with third parties such as Facebook™, YouTube™, and Twitter™, etc. (each, a “Third Party Service”), depending on the continuing availability of such third parties’ respective application programming interfaces (APIs) for use with the Services. TeleFinity may update, change or modify the Services under this Agreement as a result of a change in, or unavailability of, such Third-Party Content, Third-Party Services or APIs. If any third-party ceases to make its Third Party Content or APIs available on reasonable terms for the Services, as determined by TeleFinity in its sole discretion, TeleFinity may cease providing access to the affected Third Party Content or Third Party Services without any liability to you. Any changes to Third Party Content, Third Party Services or APIs, including their availability or unavailability, during the Services Period does not affect Your obligations under this Agreement or the applicable order, and You will not be entitled to any refund, credit or other compensation due to any such changes.
• Any Third-Party Content that You store in Your Services Environment will count towards any storage or other allotments applicable to the Cloud Services that You ordered.

15.  SERVICES TOOLS AND ANCILLARY PROGRAMS

• TeleFinity may use tools, scripts, software, and utilities (collectively, the “Tools”) to monitor and administer the Services and to help resolve Your TeleFinity service requests and raised issues. The Tools will not collect or store any of Your Content or Your Applications residing in the Services Environment, except as necessary to provide the Services or troubleshoot service requests or other problems in the Services. Information collected by the Tools (excluding Your Content and Your Applications) may also be used to assist in managing TeleFinity’s product and service portfolio, to help TeleFinity address deficiencies in its product and service offerings, and for license and Services management.
• As part of the Cloud Services, TeleFinity may provide You with on-line access to download certain Ancillary Programs for use with the Services. If TeleFinity does not specify Separate Terms for such Ancillary Programs, You shall have a non-transferable, non-exclusive, non-assignable, limited right to use such Ancillary Programs solely to facilitate Your access to, operation of, and/or use of the Services Environment, subject to the terms of this Agreement and Your order. Your right to use such Ancillary Programs will terminate upon the earlier of TeleFinity’s notice, the end of the Cloud Services associated with the Ancillary Programs, or the date on which the license to use the Ancillary Programs ends under the Separate Terms specified for such programs.
• By entering into this Agreement, You expressly grants TeleFinity, as a Managed Cloud Contact Center Provider, the right to manage, access, and maintain all data provided by You or generated in the course of using the Services (“Customer Data”). This right extends specifically to authorized employees of TeleFinity, who may access Your Data without prior notice to ensure the optimal functionality and maintenance of the provided services. Such access will always adhere to the highest standards of data privacy and security in accordance with applicable laws and regulations. This provision is crucial for the purpose of ensuring the seamless operation of the Cloud Contact Center services provided by TeleFinity. By accepting the terms of this Agreement, the Customer acknowledges and agrees to such access and management of Customer Data by TeleFinity.
  

16.  SERVICE ANALYSES

TeleFinity may (i) compile statistical and other information related to the performance, operation and use of the Services, and (ii) use data from the Services Environment in aggregated form for security and operations management, to create statistical analyses, and for research and development purposes (clauses i and ii are collectively referred to as “Service Analyses”). TeleFinity may make Service Analyses publicly available; however, Service Analyses will not incorporate Your Content or Confidential Information in a form that could serve to identify You or any individual, and Service Analyses do not constitute Personal Data. TeleFinity retains all intellectual property rights in Service Analyses.

17.  FORCE MAJEURE

Neither of us shall be responsible for failure or delay of performance if caused by: an act of war, hostility, or sabotage; act of God; pandemic; electrical, internet, or telecommunication outage that is not caused by the obligated party; government restrictions (including the denial or cancelation of any export, import or other license); or other event outside the reasonable control of the obligated party. We both will use reasonable efforts to mitigate the effect of a force majeure event. If such event continues for more than 30 days, either of us may cancel unperformed Services and affected orders upon written notice. This Section does not excuse either party’s obligation to take reasonable steps to follow its normal disaster recovery procedures or Your obligation to pay for the Services.

18.  GOVERNING LAW AND JURISDICTION

This Agreement is governed by the substantive and procedural laws of the Hashemite Kingdom of Jordan and You and TeleFinity agree to submit to the exclusive jurisdiction of, and venue in, the courts in Justice Palace in Amman in any dispute arising out of or relating to this Agreement.

19.  NOTICE

• Any notice required under this Agreement shall be provided to the other party in writing. If You have a dispute with TeleFinity or if You wish to provide a notice under the Indemnification Section of this Agreement, or if You become subject to insolvency or other similar legal proceedings, You will promptly send written notice to: TeleFinity, 164 Mecca Street, Amman-Jordan. Attention: Legal Department.
• To request the termination of Services in accordance with this Agreement, You must submit a service request to TeleFinity at the address specified in Your order or the Service Specifications.
• TeleFinity may give notices applicable to TeleFinity’s Cloud Services customer base by means of a general notice on the TeleFinity portal for the Cloud Services, and notices specific to You by electronic mail to Your e-mail address on record in TeleFinity’s account information or by written communication sent by first class mail or pre-paid post to Your address on record in TeleFinity account information.

20.  OTHER

• TeleFinity is an independent contractor, and we agree that no partnership, joint venture, or agency relationship exists between us. We each will be responsible for paying our own employees, including employment-related taxes and insurance. You shall defend and indemnify TeleFinity against liability arising under any applicable laws, ordinances, or regulations related to Your termination or modification of the employment of any of Your employees in connection with any Services under this Agreement. You understand that TeleFinity’s business partners, including any third-party firms retained by You to provide consulting services or applications that interact with the Cloud Services, are independent of TeleFinity and are not TeleFinity’s agents. TeleFinity is not liable for nor bound by any acts of any such business partner, unless the business partner is providing Services as an TeleFinity subcontractor on an engagement ordered under this Agreement and, if so, then only to the same extent as TeleFinity would be responsible for TeleFinity resources under this
• If any term of this Agreement is found to be invalid or unenforceable, the remaining provisions will remain effective, and such term shall be replaced with another term consistent with the purpose and intent of this Agreement.
• Except for actions for nonpayment or breach of TeleFinity’s proprietary rights, no action, regardless of form, arising out of or relating to this Agreement may be brought by either party more than two years after the cause of action has accrued.
• You shall obtain at Your sole expense any rights and consents from third parties necessary for Your Content, Your Applications, and Third Party Content, as well as other vendor’s products provided by You that You use with the Services, including such rights and consents as necessary for TeleFinity to perform the Services under this Agreement.
• You agree to provide TeleFinity with all information, access and full good faith cooperation reasonably necessary to enable TeleFinity to provide the Services, and You will perform the actions identified in Your order as Your responsibilities.
• You remain solely responsible for Your regulatory compliance in connection with Your use of the Services. You are responsible for making TeleFinity aware of any technical requirements that result from Your regulatory obligations prior to entering into an order governed by this Agreement. TeleFinity will cooperate with your efforts to determine whether the use of the standard TeleFinity Services offering is consistent with those requirements. Additional fees may apply to any additional work performed by TeleFinity or changes to the Services.
• TeleFinity may audit Your use of the Services (e.g., through the use of software tools) to assess whether Your use of the Services is in accordance with Your order. You agree to cooperate with TeleFinity’s audit and provide reasonable assistance and access to information. Any such audit shall not unreasonably interfere with Your normal business operations. You agree to pay within 30 days of written notification any fees applicable to Your use of the Services in excess of Your rights. If You do not pay, TeleFinity can end Your Services and/or Your order. You agree that TeleFinity shall not be responsible for any of Your costs incurred in cooperating with the audit.
• The purchase of Cloud Services, Professional Services, or other service offerings, programs or products are all separate offers and separate from any other order. You understand that you may purchase Cloud Services, Professional Services, or other service offerings, programs or products independently of any other order. Your obligation to pay under any order is not contingent on performance of any other service offerings or delivery of programs or products.

21.     ENTIRE AGREEMENT

• You agree that this Agreement and the information which is incorporated into this Agreement by written reference (including reference to information contained in a URL or referenced policy), together with the applicable order, is the complete agreement for the Services ordered by You and supersedes all prior or contemporaneous agreements or representations, written or oral, regarding such
• It is expressly agreed that the terms of this Agreement and any TeleFinity order shall supersede the terms in any purchase order, procurement internet portal, or other similar non-TeleFinity document and no terms included in any such purchase order, portal, or other non-TeleFinity documents shall apply to the Services ordered. In the event of any inconsistencies between the terms of an order and the Agreement, the order shall take precedence; however, unless expressly stated otherwise in an order, the terms of the Data Processing Agreement shall take precedence over any inconsistent terms in an order. Except as otherwise permitted in Section 5 (Service Specifications) and Section 10 (Data Protection) with respect to the Services, this Agreement and orders hereunder may not be modified, and the rights and restrictions may not be altered or waived except in a writing signed by authorized representatives of You and of TeleFinity. No third-party beneficiary relationships are created by this Agreement.

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